With SAP for Telecommunications, you can improve customer service and cash flow by automating key customer financial processes, including:

• Receivables and collections management – SAP solutions automate payment processing and dunning, including key tasks such as installment arrangements, processing of various payment methods, interest calculations, deferrals, returns, and correspondence. The solutions easily interface with billing systems and the general ledger, and manage large numbers of customer accounts in detail, resulting in reduction in days sales outstanding and better follow-up on receivables.
• Financial customer care and dispute management – With SAP solutions, your customer service representatives can interact personally with customers to manage financial account information and handle billing disputes. The solutions give you the ability to access and amend customer account data, check account balances, set and remove payment and dunning locks, apply credit notes, create and change installment plans, defer open items, and reverse dunning notices.
• Reconciliation and closing – SAP solutions enable transfer of information needed to close an operation to the relevant ledgers, along with reconciliation of the transferred information. Highly automated reconciliation mechanisms allow backtracking between the general ledger and the subledger, and support closing activities such as foreign currency valuation, doubtful receivables, individual value adjustments, and resolution of deferred revenue.
• Auditing – SAP solutions allow you to extract tax-relevant data prior to data archiving, and import extraction into a separate system for administration and evaluation purposes.

Customer financial management is enabled with SAP applications such as SAP ERP. To find out how SAP ERP can help you improve your customer financial management, please complete the "Contact SAP" form and request information about enterprise resource planning.