The SAP for Utilities solution portfolio enables utilities of any size to manage and optimize their core business processes. You have the functionality you need to increase operational efficiencies, mitigate and manage risk, and drive innovation throughout the value chain. You also benefit from enterprisewide visibility for better decision-making and competitive advantage.

SAP solutions support business processes in specific segments of the utilities industry, addressing the needs of:

• Generation utilities – Handle key engineering activities, perform plant operations and maintenance, and manage decommissioning of generation units or plants.
• Transmission and distribution utilities – Operate and maintain your grid infrastructure, perform a comprehensive range of billing procedures, handle reconciliation, settlement, and supplier-switch activities in deregulated markets, and manage complex energy data.
• Retail and services utilities – Manage marketing campaigns and multichannel sales processes, increase your service efficiency, perform a comprehensive range of billing procedures, and handle supplier-switch activities in deregulated markets.
• Water utilities – Manage your connection and device infrastructure, handle customer-service activities, and take advantage of functionality for accounts receivable and collections handling.