SAP Best Practices for Water Utilities is a tailored offering for small and midsize water and wastewater utilities. It delivers a predefined package of proven implementation tools, configurations, and methodologies to get your solution up and running quickly – reducing risk and accelerating return on investment.

SAP Best Practices for Water Utilities supports the core business processes of water utilities:

• Customer service management – SAP Best Practices for Water Utilities supports call center services such as customer data capture, move-in/move-out, high-bill inquiries, contract management, disconnect/reconnect, and bankruptcy and lien processing.
• Billing – With SAP Best Practices for Water Utilities, you can calculate the water-consumption portion of invoices and automate current and future rates, batch and manual billing, exception monitoring, and the printing of bills and billing inserts. Billing capabilities for residential customers, commercial and industrial customers, and unmetered services include preconfigured rates for water, fire, and wastewater services that you can modify to meet your needs.
• Customer financial management – SAP Best Practices for Water Utilities supports receivables and collections management, providing payment processing interfaces with accounting so you can accept payments, offer refunds, process returned checks, manage deposits, work with external collection agencies, place liens, and more.
• Meter-reading services – With SAP Best Practices for Water Utilities, you can schedule meter readings, collect data through mobile devices and meter-reading documents, and verify meter readings.
• Supply operations – SAP Best Practices for Water Utilities supports activities associated with warehouse operations, as well as connection and device management. Operators can track inventory from receipt at the warehouse to installation at the customer site. Facility managers can generate work orders for flushing hydrants and installing, repairing, and replacing equipment.

SAP Best Practices for Water Utilities is based on nearly two decades of experience working with successful water and municipal utilities around the world. It's designed to accelerate your implementation while lowering project risk. So you can reduce project costs, realize rapid return on IT investments, and achieve optimum value from your SAP solutions.